Health and wellbeing

Covid-19 (novel coronavirus): how we’re responding

The safety of our communities, customers and staff is our top priority.

Our staff monitor and respond to the global Covid-19 (novel coronavirus) pandemic daily.

The pandemic has had a major impact on our services and events, but we continue to operate essential services like waste collection uninterrupted for now.

We have endorsed a new $47.5 million funding package for local businesses, cultural and creative industries and the community support sector.

This significant commitment brings the City’s total relief funding to $72.5 million so far.

The funding will mean new grants, support services and cash donations for businesses and communities impacted by the coronavirus.

The City will also waive or reduce a range of fees and charges.

We’ve also released emergency essential services worker permits, opened car parks for 24-hour access and are working with government agencies to free up on-street parking in the City of Sydney area.

We take advice on all public health matters from the state and federal health departments and comply with restrictions announced by the national cabinet of the Prime Minister, state premiers and territory chief ministers.

We have also adopted our own precautionary measures to protect members of the community, our volunteers and our staff.

Our customer service centres in Glebe, Kings Cross, Green Square and Town Hall House are temporarily closed. Customs House is also closed to the public.

All libraries, community centres, aquatic and fitness centres are closed indefinitely to comply with national regulations.

All playgrounds, basketball courts, tennis courts, fitness stations and interactive water features are temporarily closed. This affects around 120 facilities in our local area.

Our parks remain open for people to use and enjoy.

Childcare services and Out of School Hours Care (OSHC) continues as normal in our community centres at Redfern, Pyrmont, Ultimo, Woolloomooloo and King George V.

Our staff are following the latest public health and hygiene advice from state and federal governments.

Remember, you can still access many City of Sydney customer services online.

Public gatherings and events

Prime Minister Scott Morrison has announced all public, non-essential indoor or outdoor gatherings of more than two people have been banned. This also applies to personal training sessions.

We have postponed all City of Sydney-run events of this size and all non-essential City of Sydney events, in-person meetings, conferences and training exercises.

All upcoming events in City of Sydney venues have been cancelled or postponed.

Committee and Council meetings will now be held electronically. We are currently finalising the format and will provide an update with further details.

The NSW Government introduced legislation to allow for the 2020 Local Government Election to be postponed for 12 months. Local government elections will take place on 11 September 2021.

Looking out for our vulnerable residents

The City’s Homelessness Unit continues to provide 7 day a week coverage, and our public space liaison officers continue to engage with people experiencing homelessness. This is in line with advice from NSW Health and all government directives.

Our staff are providing people sleeping rough with the most up-to-date information from NSW Health, along with information about available services and accommodation.

Our meals on wheels service continues to operate, as we have contingency plans in place to deal with any fresh food supply issues. We are also working to deliver toilet paper to everyone who uses the service, which has been generously donated by Woolworths and Knight Frank Real Estate.

We’re also donating $1million to assist Oz Harvest to adapt their service model to meet food security needs of vulnerable communities.

Support for business

The Covid-19 pandemic adversely impacts businesses of every size within the City.

Read more about support for business during this difficult time.

Updates from NSW Health and the Australian Government Department of Health

Stay up to date with information and advice using the Coronavirus Australia app or use the official WhatsApp messaging service.

Latest updates from @NSWHealth and @healthgovau:


Updates from the World Health Organisation

Latest updates from @WHO


Posted . Last updated .

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