Health and wellbeing

Covid-19 (novel coronavirus): how we’re responding

The safety of our communities, customers and staff is our top priority.

Our staff monitor and respond to the global Covid-19 (novel coronavirus) pandemic daily.

We take advice on all public health matters from the state and federal health departments and comply with restrictions announced by the national cabinet of the Prime Minister, state premiers and territory chief ministers.

Latest news and developments

Current service changes

  • Our customer service centres in Glebe, Kings Cross, Green Square and Town Hall House are temporarily closed. Customs House is also closed to the public.

  • All libraries, community centres, indoor aquatic and fitness centres are closed to comply with national regulations.

  • All basketball courts and interactive water features are temporarily closed.

  • Our parks remain open for people to use and enjoy.

  • Tennis courts are open in our area.

  • Childcare services and Out of School Hours Care (OSHC) continues as normal in our community centres at Redfern, Pyrmont, Ultimo, Woolloomooloo and King George V.

Remember, you can still access many City of Sydney customer services online.

Public gatherings and events

From Friday 15 May, public gatherings of up to 10 people are allowed.

The NSW Government introduced legislation to allow for the 2020 Local Government Election to be postponed for 12 months. Local government elections will take place on 11 September 2021.

City of Sydney Council meetings are now being held using Zoom, with councillors attending remotely, and meetings live streamed on the City’s website.

A recording is available following each meeting, and will be retained on the website for up to 12 months.

You can still speak at Council meetings, or make written submissions that will be read out by the committee chair. Please email secretariat@cityofsydney.nsw.gov.au or call 9265 9519 by 10am on the day of the committee meeting with your request.

Our staff are following the latest public health and hygiene advice from state and federal governments.

Looking out for our vulnerable residents

We know this is an uncertain time for our communities. Trained staff can provide information about coronavirus issues, access to food, finance, isolation and personal wellbeing. Call us on 02 9265 9333, Monday to Friday 9am to 5pm for advice on non-emergency and non-medical information or referral to other services.

The City’s Homelessness Unit continues to provide 7 day a week coverage, and our public space liaison officers continue to engage with people experiencing homelessness. This is in line with advice from NSW Health and all government directives.

Our staff are providing people sleeping rough with the most up-to-date information from NSW Health, along with information about available services and accommodation.

Our meals on wheels service continues to operate, as we have contingency plans in place to deal with any fresh food supply issues. We are also working to deliver toilet paper to everyone who uses the service, which has been generously donated by Woolworths and Knight Frank Real Estate.

We’ve donated $1million to assist Oz Harvest to adapt their service model to meet food security needs of vulnerable communities.

Support for business

The Covid-19 pandemic adversely impacts businesses of every size within the City.

We have endorsed a new $47.5 million funding package for local businesses, cultural and creative industries and the community support sector.

This significant commitment brings the City’s total relief funding to $72.5 million so far.

The funding will mean new grants, support services and cash donations for businesses and communities impacted by the coronavirus.

The City will also waive or reduce a range of fees and charges.

Read more about support for business during this difficult time.

Updates from NSW Health and the Australian Government Department of Health

Stay up to date with information and advice using the Coronavirus Australia app or use the official WhatsApp messaging service.

Latest updates from @NSWHealth and @healthgovau:


Updates from the World Health Organisation

Latest updates from @WHO


Posted . Last updated .

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