Health and wellbeing

Our community hotline offers support during the Covid-19 pandemic

We know this is an uncertain time for our communities – residents, businesses, workers and visitors. Support is available.

Community hotline

The Covid-19 pandemic can seem daunting while many of us are isolated from family and friends.

City staff are available to provide information, advice and tailored support.

Call 02 9265 9333, 9am to 5pm, Monday to Friday.

We can provide information on:

  • emergency accommodation
  • access to food
  • financial support
  • Covid-19 vaccination locations
  • issues related to isolation, personal wellbeing and community support.

If you’d like to register for our Community Check-in Service and receive a regular phone call, please let one of our friendly staff know.

Call using a free interpreting service

The free Translating and Interpreting Service can help you talk to us in your own language.

Call 131 450.

24/7 support available

Emergency - 000

If there is an emergency or you or anyone you know is at immediate risk, always call triple zero (000).

Service NSW

Call 13 77 88 or visit Service NSW Covid-19 page for information and advice on the assistance available for NSW residents and businesses.


Link2home is the statewide homelessness information and referral telephone service. Call 1800 152 152 for support. It is available 24 hours a day, 7 days a week, every day of the year.

Beyond Blue

For mental health support, contact the Coronavirus Mental Wellbeing Support Service on 1800 512 348.

Domestic Violence Line

As people cooperate with physical distancing directions, self-isolation and quarantine, there is an associated risk that domestic and family violence may increase.

If you need help or advice call the NSW Domestic Violence Line on 1800 65 64 63.

Always call 000 if you are at immediate risk.

Published 14 July 2021, updated 3 September 2021

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