City of Sydney service changes

From 11 October, changes to the NSW Government health advice mean we can reopen our venues. We’re opening as many as we can, but things will be a little different and can change quickly. 

Please check the latest service updates and entry requirements before you visit.

Proof of vaccination

Anyone 16 years and older visiting City of Sydney indoor venues must be fully vaccinated unless they have a medical exemption. You’ll need to show your proof of vaccination to an employee before entering.

The quickest way is to add your Covid-19 digital certificate to the Service NSW app. This means you can quickly check in and show proof of your vaccination.

Here’s how to get proof of your Covid-19 vaccination in your Service NSW app.

Embedded content: https://www.youtube.com/watch?v=dOHBI_uca0w&t=1s

Our venues will accept:

• a digital Covid-19 certificate shown in the Service NSW app
• a digital Covid-19 certificate accessed through Express Plus Medicare mobile app or a Medicare online account through myGov. This can be downloaded or shown in a smartphone wallet or similar. 
• a printed version of the Covid-19 digital certificate or immunisation history statement. This is available through myGov.   
• immunisation history statement (printed or downloaded to smartphone). 

Find more details on how to provide proof of your vaccination, including who to call if you can't get proof online.

Exemptions

If you have a medical reason for not receiving the Covid-19 vaccination, you will require one of the following:

• NSW Health medical contraindication form completed by a registered medical practitioner
• medical clearance notice issued by NSW Health.

You’ll need to wear a mask 

Anyone over 12 years must wear a face mask in City of Sydney indoor venues. Masks can be removed when exercising.

NSW Government advice about mask use

Masks will remain mandatory for all indoor premises and settings apart from the home, except for children under 12. Only hospitality employees will be required to wear a mask while outdoors.

Advice may change. Visit the NSW Government website for the latest rules and information.

Type of face masks recommended

Disposable and cloth masks are available from supermarkets, pharmacies and hardware stores. If you’re looking for a little more flair and fashion with your face covering, you can pick up a bespoke design.

Under the public health order, a fitted face covering means a mask or other covering that:

• fits securely around the face
• is designed or made to be worn over the nose and mouth to provide the wearer with protection against infection.

Exemptions

The public health order includes several exemptions for not wearing or removing a mask under certain circumstances.

You are not required to wear a mask if you:

• are a child aged 12 or under
• have a physical or mental health illness or condition, or disability, that makes wearing a mask unsuitable such as a skin condition, intellectual disability, autism or trauma.

You may remove your mask when you are:

• engaging in physical activity outdoors
• eating or drinking
• communicating with another person who is deaf or hard of hearing
• asked to remove your mask for identity purposes.

A mask is not a substitute for good hand hygiene and physical distancing

The best ways to protect yourself and others against Covid-19 remain:

• practicing physical distancing and avoiding crowds
• washing your hands for at least 20 seconds with soap, or an alcohol-based hand-rub
• coughing or sneezing into your elbow or tissue
• staying home if unwell.

Visit the NSW Government website for further information on current restrictions.

Anyone with symptoms of Covid-19 should get tested.

This information is accurate as of Monday 11 October. Information may change. For up to date information visit the NSW Government website.