Financial help for our residents: Where to find it

A guide for support during the Covid-19 pandemic.

We know many people are struggling financially. Even before the pandemic, access to essential services, job opportunities and housing affordability were everyday challenges for some of our residents.

Help is available. The guide below lists resources for personal wellbeing, financial support, and advice on housing and legal matters.

Managing debt and ongoing finances

The NSW Government’s Covid-19 assistance guide provides access to wellbeing, employment, food and housing support along with financial services. This easy-to-use service finder gives you a personalised list based on your situation and needs.

Keep utility bills under control by finding the most cost effective provider for you. Get a comparison on all energy providers at Energy Made Easy.

Or visit Australian Energy Regulator, which helps customers having trouble paying their energy bills due to hardship. The site tells customers how to get help and outlines consumer rights and case studies in a range of languages.

General living and wellbeing assistance

Call our community hotline for advice about Covid-19-related issues including how to access food and other support services available in your area. Our trained employees are also here to help with concerns about isolation and wellbeing. Call us Monday to Friday from 9am to 5pm on 02 9265 9333 for advice on non-emergency and non-medical information or referral to other services.

Beyond Blue’s Coronavirus Mental Wellbeing Support service has trained counsellors to support you 24/7. If you’re feeling worried or struggling to cope, they’re here to help on 1800 512 348.

Rental assistance for tenants

Inner Sydney Advice & Tenancy Advocacy Service is a rental assistance program for inner-city residents. It can help with issues such as eviction, rent arrears, returned bonds, housing appeals and more. Call 02 9698 5975

General government benefits and rebates

Find out what general NSW Government benefits, rebates and concessions are available covering categories like health and wellbeing, employment, food and housing. This service-finder gives you a personalised list based on your online responses to 6 simple questions. Visit the Savings Finder.

Legal assistance

Redfern Legal Centre provides free legal assistance for people experiencing financial abuse, credit and debt distress. The community legal organisation also provides information to international students and advises on employment law.

Homelessness services

If you’re at risk of or experiencing homelessness, help is available. Link2Home is the state-wide homelessness information and referral telephone service. Call 1800 152 152, 24 hours a day, 7 days a week.

Domestic and family violence

No one should feel unsafe in their home. Help continues to be available for people experiencing violence and abuse during this time. Call 1800 RESPECT or see more information and services.

About our community and business recovery plan

Like the rest of Australia, life for many in our local area has been difficult in the face of the global pandemic.

Over a third of our residents and businesses have experienced a loss of income or employment. And nearly 15% of our community has told us they have been unable to pay basic living costs, including rent, bills, mortgage and other loans.

The pandemic can also affect wellbeing, mental health and in some cases lead to homelessness.

Our community and business recovery plan covers everything from how we safely manage public places and streets to how we best provide food and other essential services. You can read more about the 6 priorities that will guide our work over the next 18 months.

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